Shipping & Payment

FREE Shipping for ALL USA Orders Over $35

free_priority

All USA orders over $100 are Automatically
UPGRADED for FREE Priority Shipping

Oriental Pearls Store Information

Our US office is located in the State of California in the city of Santee, East County of San Diego. Both airmail and priority orders will be shipped within 48 hours although priority orders take higher priority. Express orders with same billing and shipping addresses& placed before 2pm Eastern time, it will be shipped out on the same day. Except customized orders or orders that have backorders. Special customized orders can take 7-10working days to finish depending on your specific requirements.

Payment

We accept all major credit cards, including Visa, MasterCard, American Express and Discover as well as Paypal as payment methods.

Please note that any credit card payments made with our company should show as being from Oriental Pearls. Your credit card will be charged in full for an order after it`s placed.

Our web site is tested and protected at all times and we routinely verify any suspicious transaction that our security setup flags, andwe REPORT any fraudulent activity that attempts to happen within our store, no exceptions. We want to be absolutely sure that all of our customers` financial information remains confidential.

Find out shipping and payment information on:

Domestic Shipping.:

We offer an almost flat rate option for all orders. It won`t matter how much of what you buy we can ship it to you for the same price, with a few exceptions.

Shipping Method

USA Package

First Class Air Mail for orders over $35

$0

First Class Air Mail for orders under $35

$4.99

Priority Mail with Insurance

$6.97

Priority Mail, with Insurance for orders weighing Over 2 Pounds

$10.45

Domestic Express Mail

$24.97

1.US First Class Airmail, without insurance and tracking: $0 Shipping for orders over $35, and $4.99 Shipping for orders under $35 – Limited Time.

Airmail offers no insurance or tracking, we can only provide you with proof of shipping and cannot therefore take responsibility for any lost or damaged orders.

Once shipped, airmail can take seven to fourteen days to arrive at its destination;

2. USPS Priority Mail Service, $6.97 for regular orders, $10.45 for large orders over 2lbs Priority mail is the most recommended option to those without severe time constraints.

Priority mail orders almost always take 2-3 days to arrive once shipped (typically no more than two days.)

3. USPS Express Mail (1-2 days): $24.97

Did you need your order yesterday? We can do it express. All express orders are rush processed and guaranteed to be sent out within one to two business days. If you need your order to be shipped out the same day and you`ve placed your order before 12:00 P.M. Please give our office a call and we`ll rush it out for you. All orders are sent via USPS express overnight mail and will arrive within 1-2 days no matter where you live.

International Shipping and Payment:

Shipping Method

International Package

First Class Airmail

$9.97

Air Parcel

$29.97

Global Express

$49.95

We also offer several flat rate options for internationally shipped orders.

1. World Wide First Class Airmail: $9.97

Depending on your country`s location in relation to our manufacturing office, customs clearing time, and the speed of your local post office this usually takes ten to twenty days to arrive.

2. Air Parcel: $29.97.

This is the most secure way to ship internationally without breaking the bank for global express. All orders are fully insured, with an estimated average delivery time of seven to twelve days.

3. Global Express: $49.95.

The fastest way to send packages internationally for a flat rate. Orders are sent via the best express courier we can find to that specific location. This is the only method of international shipping that comes with a tracking number as well, so if you need to have one this is your best option.

Processing time for special orders

If you place a special order with us that requires certain custom elements such as custom colored pearls, custom assembly, or a full on custom design your order can take up to an additional 2 weeks to process.

Our Backorder Policy

All backorders are shipped at no extra charge via first class airmail once we receive it from our manufacturer in 7-10working days. If any backordered items weigh above thirteen ounces or are valued at over $100 total we will automatically upgrade shipping on any backorders to USPS priority mail.If for some reason you ordered a clearance item we no longer make or your backorder is taking longer than expected to be filled we may ask if you’d like to change additional items to replace the ones you’d ordered. You can change your backordered item to something else at anytime. Just let us know and we will make that change for you.

Payment Information

On line Payment:

We accept Visa, MasterCard, American Express, Discover card, as well as Paypal and Google Checkout as payment for online orders placed over the internet. We highly recommend paying online as this way we do not even see your credit card information and we guarantee the security of our website.

If you are still unsure about ordering online then operators are standing by in our live support chatroom to answer any questions you may have. You can also call us at (619) 405-3938 between the hours of 8:00 A.M. To 5:00 P.M. Pacific standard time.

Check or Money Order Payment (Please send an email first)

For our domestic customers we also accept domestically created money orders. Due to the long clearance times, currency conversion, as well as fees and other issues we are unable to accept money orders not originating from within the United States. Please send an email first before you send your check or money order payments to:

ATTN: Controller
C.D. Plus, Inc.
POBox 710760
Santee, Ca. 92072

All orders will only be processed and sent out upon clearance of final payment into our bank account.

Please understand however that if you place your order over the phone or via check/money order you will be ineligible for any sort of discount and unable to use any coupons we`ve issued. All discounts and coupons are only available for use when your order is placed over the internet. The sole exception for this is for special/custom orders that physically could not be placed and paid for in full via our website. Coupons and any other automatic discounts cannot be given to check/money order/phone orders under any other circumstances whatsoever.

Payment for Your Special Order:

If you have a special order you`d like to make with us for some customized items you have four options available to you. If it`s just a customization on an existing item you can place your order directly online. Simply specify in the comments field during checkout the customizations that you`d like and we`ll either respond back with a quote on any applicable extra charges and ask for final authorization. Or alternatively if we`ve already given you a quote you can write explicitly “I authorize the extra charge of $xx.xx” and then describe the customization you`re ordering after that. Alternatively we can make you a special customized Paypal or Google Checkout invoice and send it to you for your item; this can take a few days depending on when you request an invoice though. Or if you wanted to skip a step and already have a price, you can send payment for the item directly to our Paypal account at the email address: support@orientalpearls.net. If you`re uncomfortable placing your order online you can also just call us up between the hours of 8:00 A.M. And 5:00 P.M. At 1-619-405-3938 and place your order with us over the phone.

Shipping and Handling

Sending Gift to A Different Address:

If your shipping address is different from your billing address it may delay your order slightly for verification. Whenever someone ships to a different country or very distant address we`re required to verify with the card holder via phone or email that this is the correct shipping address. So please, when placing any order always put down full contact information in the appropriate fields in case we need to reach you. Your order will be in stasis until we manage to verify the shipping address. We reserve the right to hold or cancel any and all orders where we cannot verify the consent of the cardholder within one week`s time from the date of the order being placed. To make this process easier you can put in the comment field when you are checking out exactly why the addresses are different so we won`t have to contact you ourselves.

Shipping Dates:

When we ship your package depends heavily on what method of shipping you choose. Most priority mail orders will be shipped within two to three business days after receiving them. All Express mail orders will be processed within one to two business days of receiving them. Airmail however can take at least three to five business days.

Estimated Delivery Time:

We calculate delivery time for your order based on the date we ship your package. Any estimated delivery date does not include the time it takes to process your order.

Rush Processing:

If for any reason you need guaranteed rush processing we can expedite your order either the very same business day (for orders placed and called in before 12:00 P.M. Pacific Standard time) or the very next business day for any orders placed after that time. Please call our offices at 1-619-405-3938 to add rush processing to your order. All orders placed with our express mail option are automatically Rush Processed.

Shipping Policy:

All orders are shipped from our office in Santee, our San Diego, California headquarter office, unless it is an international rush or a wholesale order in large quantity, it will shipped from our manufacturing unit directly from our offices in Shanghai.

Sales Tax:

Sales tax will only be calculated for all orders where either the billing or shipping address is located within the state of California. This is due to the fact that our corporate office is located just outside of San Diego, California. All other states and nations are tax exempt. If you are located within the state of California and have a current valid Reseller Permit ID and wish to waive sales tax then please include your reseller permit in the comments field during checkout. After verification we will include a check in your package to reimburse you for the sales tax that you paid on your order.
Have more questions? Please call or fax us at the following numbers:
Phone No: (619) 405-3938
Fax No: (866) 486-2591

Customs:

Please understand that we are unable to guarantee shipping time on any international orders due to ever changing geopolitical situations which may cause customs to delay or refuse packages to certain countries. If there are any issues regarding customs please let us know immediately and we will do our best to work with customs get your package out to you as soon as reasonably possible.

Import Duties/Tariffs:

It is the customer`s sole responsibility to pay for any import taxes, duties, or tariffs that are levied on goods sent to their country. At this time we are unable to calculate what said duties would be in advance and are unfortunately unable to provide estimates to customers on what they may be paying. In the event that there are issues with duties or other issues with customs we will take reasonable effort to do what we can to get your order out to you as soon as reasonably possible. However we cannot be held liable in the event that foreign customs confiscates or destroys packages and in the event they do any shipping fees paid will still remain non-refundable.

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