What should I do if the goods arrived damaged?
If your items arrive to you damaged please call (619) 405-3938 or email us right away. Our representatives will have you explain what is wrong with the items and what you would like to do, i.e. refund or exchange. As soon as you send the items back to our USA office at C.D. Plus, Inc., 8406 N. Magnolia Ave Ste. D, Santee, CA 92071 with a note inside with you contact information and preference on what to do about the damaged items, we will contact you and/or take care of the issue. Exchanges and refunds are available within the first 90 days after you receive the package.
Where should I send the items back to?
All unsatisfactory products can be sent back to our USA office in California. The address is as follows:
C.D. Plus, Inc.
8406 N. Magnolia Ave, Ste. D
Santee, CA 92071
United States
**Please include a note with your Order/Invoice Number, Name, and Contact Information.
How long will it take to credit back my account?
If a refund is requested because of damaged or unsatisfactory items, the refund will appear on your account within 5 days after receiving the returned package, but we usually process refunds right away.
What do you do with my personal information?
Personal information collected by Orientalpearls.net is stored in our secured server that is not available to anybody but to a very few at Orientalpearls.net, and that is strictly for the purpose of tracking your order or exchanging/refunding only. Please rest assured that we would never jeopardize our business reputation to share your personal information with any third party.
Is it safe to order over the Internet?
We have to be responsible for our customers` security and privacy to stay as a long lasting company. For absolute security, we use only the most secure online payment services – Authorize.net for verified Merchants only. Authorize.net secures and saves your credit card information, but the credit information is not viewable to anyone. No one here at Oriental Pearls or any third party can view your information because of the site’s high security.
How do I place an order on line?
1. Not only on line order is secure but also ensures accuracy. Click on the picture of the product that you are interested, it will take you to the product page with all different colored pearls pictures. Use "Add to Cart" button to add items you like to your cart.
2. You can "View Cart" with the button on the top right corner of the web page.When you are ready, you can choose either "Would Like to Shop as a Guest" or "Would Like to Shop as a Member".
If you choose to "Would Like to Shop as a Guest", you can:
get the shopping done in a hurry.
none of your user information will be kept in our record.
However you will loose the order list in your shopping cart. If you can`t complete the order and have to come back later, you might have to start over again by adding items to your shopping cart..
If you choose to "Would Like to Shop as a Member", you will need to either Register (first time) or Log in (returning customer)on our secured server. By using your email address as your user ID, you can:
retrieve your forgotten password at any time, as long as you remember your userID.
will not need to fill out your address info again in the future although you still need to fill out your payment info since we DO NOT STORE credit card info.
be able to review your order history for all the items that you had purchased before.
be up to date on your orders status, and keep track of the orders you have previously made.
Your order list will be kept in your cart forever, just click on the "My Cart" on the top right side of the page after logging in, you can pick it up where you left off, at any time.
3. Fill out the billing and shipping information, and select a shipping method with low flat shipping rates based on how fast you need the order. It does not matter how many items you buy, be it one item or 100 items, you will pay for the same for the shipping.
Please note if your billing and shipping information is different, our advanced technology on our secured server will put your transaction on hold for review. In that case, we will have to verify the information by checking your ip address and might even call you or your card company to verify the information to protect your credit card from unauthorized uses, which might prolong the processing time. So if your order is time sensitive or a gifting item, please give us a call or leave us the most accessible phone number to speed up the verification process.
4. If you have any specific preference for pearls overtone, please let us know in the comment field.
Because pearls are nature-made, (just like human), they will come in with different shades. For instance, pink colored pearls can have peach or purple different overtones, and black colored pearls will also come in with dark black or lighter (greysh) black, peacock green or blue shades. Allthough the variation is very small, but if you have a strong preference, and do not have a very strick time line (just in the event when we do not have the shade in stock), please write down in the comment field. In this way, you will be sure to get the exact shade that you want. If you prefer pouches instead of boxes, or would like to lengthen or shorten your necklace, you can specify it here as well.
5. Choose any one of the three convenient ways to make your payment when you are checking out:
You can use any one of major credit cards, including Visa, Master Card, American Express and Discover, and also Paypal and Google Checkout. All of transactions will be processed on secured servers and protected and tested by "Hacker Safe" in real time. Of course you can also place your orders by phone, by fax, check and money orders etc. off-line as well. See below for more details
6. Receive your email receipt after your order is placed.
You will be able to view a printable receipt as soon as your order is placed. If not, please check the error message on the top of the page. In most cases, you probably entered wrong credit card numbers or expiration date.
7. Receive an email from us after the order is shipped, with a tracking number if it is shipped via Express or prority shipping method. Please note, sometimes email will get blocked or filtered out by your email provider, in which case you can also come back to the site and grab us from the live support or log in to check your order status.
8. Send us your feedback after your package is received. If there is anything that you think we should improve, please do not hesitate to tell us, (including comments from our previous customers who told us that our price is too low, and yes we do receive that type of email as people are amazed how we could provide the products at such low price, which was the cause for us to write out all the reasons why we could do it and posted on the website).
We want to make sure everything went right with your order. And yes our employees` pay raises and bonuses are based on your feedback since everything is checked and signed off by each individual here. So we would really appreciate any input that you can give us. Thank you.
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