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From "Jo Ann"
...actually rivals a very pricy Mikimoto one that I own. I don't know how you are able to deliver such a beautiful, high-quality product for such a modest price...
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From: "Grace E. Schneider"
...I am so glad I found your site and contacted you. They are absolutely wonderful. ...Sure wish I'd NEVER bought that junk they sell on Ebay - it's a joke compared to your pearls!! Once again, thank you,

Heavenly Jewelry & Gems
713 E. Front St.
Lynden, WA 98264
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Home > FAQs

FAQs for OrientalPearls.net

We Ship World Wide! Find Answers to Your Most Frequently Asked Questions Here:

  About Orders 
  About Prices, Discounts, & Products
  About Shipping and Free Gifts
  Refunds & Exchanges; Privacy & Security 

About Orders 

 

Can I send my credit card information by fax or over the phone?

We do have a very secure website, secured by Mcfee in real time, but if you feel more comfortable giving your credit card info over the phone, you can call our USA office in California at (619) 405-3938 and speak with one of our representatives. You can also send a fax to us with your order information, credit card information, and contact information to (866) 486-2591.

Can I change what I have ordered to something different after placing an online order?

If you would like to change your existing order, it is best to do so right away. We do try to get all orders shipped out within 48 hours, so it can only be processed if requested in a timely manner. The best way to reach us is through e-mail or over the phone at (619) 405-3938.

What happens if one of my items is out-of-stock?

You will be contacted if there is any item out of stock, which is why we need your contact information. If you give us an unused or erroneous e-mail address, you will not receive the updated information.  We usually send the order to you, not including the items that are out of stock. As soon as the next shipment comes in from the manufacturer, which usually takes about 7-10 days, we will send you the out-of-stock items with no additional shipping cost.

How is sales tax calculated?

Since we are located in California, all California customers are subject to a 7.75% sales tax, required by state law.

Can I customize an order? Can the necklace be lengthened or shortened?

We do accept any request for orders. Most requests can be processed for a particular color, length, or size. We can also process some personal jewelry designs as well. Special orders and requests for lengthening necklaces and bracelets do have additional costs that will be confirmed being charged to the account.  The additional cost can be added to the same credit card, but will only show up as a reliable transaction since we do not store your credit card information.

How and when does your charge appear on my credit card statement?

It will appear on your credit card statement as Oriental Pearls.

What kind of payments do you accept?

We accept credit cards (Visa, MasterCard, American Express), check, or money order. Also, if you prefer, you can also pay by using Paypal (preferred for international orders) or Google Checkout.

What`s the difference between a registered shopper and a guest shopper?

The benefit is you will be up to date on your orders status, and keep track of the orders you have previously made. Also your order list will be kept in your online shopping cart. Our registered customers receive e-mails about 4 times a year for reminders of upcoming holidays and special occasions suchas Christmas, Valentine`s Day, Mother`s Day, etc. We also send special promotions and discounts to our registered shoppers.

How do I register?

You can register when you go to check out from your shopping cart. Before asking for your billing information, the site will take you to a page to either Shop as a Guest or Shop as a Member. Click on Shop as a Member and fill out your information. You will not be asked to save any personal information. The only stored information will be your e-mail, username, and password.

If I leave the site and come back, will the items in my shopping cart be saved? 

Your shopping cart items will be saved if you are a registered customer. Guests will lose their shipping cart as soon as the site page is closed.

I forgot my password. What can I do?

If you need to recover your password, right under the sign in area to the right and there will be a button that says Forgot Password? Click here. Once you click the button, it will ask you for your e-mail address. The site will automatically send your password to your e-mail address.

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About Prices, Discounts & Products

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How can I get a volume discount?

We do not provide a volume discount for Oriental Pearls, only straightforward low wholesale prices. However, if you have a reseller permit number and are looking for large quantities, our wholesale site provides all of our items at the wholesale price. However alll wholesale orders are sent directly to you from the pearl farm and all orders must reach the minimum of $1000. In this case, you will be paying for the actual shipping cost instead of flat-rate shipping. To be an Oriental Pearls wholesale member, please sign up at the following link http://www.orientalpearls.net/wh_register.php and pay the $5 application fee. As soon as we receive the payment, we will send you an e-mail with the username and password for our wholesale site.

How long is a temporary strand? How many pearls are on a strand?

Our temporary strands are approximately 15-15.5 inches long. The number of pearls on a strand depends completely on the size of the pearls. Tiny pearls can have as many as 180 pearls on a strand, where a very large 20mm pearl can have around 20 pearls on a strand.

What does it mean if a pearl is Cultured?

Natural pearls form when a foreign object appears in a mollusk. As a defense mechanism, the mollusk forms a beautiful pearl. Cultured pearls are in many ways the same. The only difference is that for cultured pearls a tiny material is physically placed into the mollusk to speed up the pearl making process.

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About Shipping and Free Gifts

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How much will I pay for my shipping?

However, we do use flat rate shipping. This means that no matter how many items you purchase, the shipping price will never change.  There is no special handing fee either. The difference in cost is only depending upon how fast you need them. Please check out our shipping and payment information for details.

When will my order ship?

Most orders are shipped out within 24-48 hours after we receive the order receipt, excluding weekends and holidays. On the rare occasion that we are temporarily out of stock on a particular item, due to our shipping company delays or unforeseen instances, we will have to wait about a week to receive a backorder shipment from our manufacturer. The backorder will be sent to you right away including a free gift to compensate for the inconvenience.

Do you send free samples?

Free samples are not available from our store. If you are interested in sampling an item, it is best to order only a small amount of the item in your desired shape, color, and grade as a regular order directly online. If the sample does not match your particular specifications, you can simply send the items back for a full refund within 90 days after receiving the package.

How long does it take to deliver?

The amount of time it takes for your order to be delivered depends upon the shipping method you choose to pay when checking out.
For our USA customers we offer:
Airmail First Class (takes 4-10 days) for $4.99
Priority Mail with Insurance (takes 3-5 days) for $6.97
Priority Mail, Over 2 LBS with Insurance (for large purchases, takes 3-5 days) for $10.45
Express Mail (takes 1-3 days) for $21.97
For our International Customers we offer:
First Class Airmail (takes 10-15 days) for $5.99
Insured Air Parcel (takes 7-10 days) for $14.75
Global Express (takes 3-5 days) for $29.95

How can I get a free gift?

It is our policy to send a free gift with every order. The gifts are separated prices into categories. The gift you receive depends on the price of your pearl order.

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Refunds & Exchanges; Privacy & Security

What should I do if the goods arrived damaged?

If your items arrive to you damaged please call (619) 405-3938 or email us right away. Our representatives will have you explain what is wrong with the items and what you would like to do, i.e. refund or exchange. As soon as you send the items back to our USA office at C.D. Plus, Inc., 8406 N. Magnolia Ave Ste. D, Santee, CA 92071 with a note inside with you contact information and preference on what to do about the damaged items, we will contact you and/or take care of the issue. Exchanges and refunds are available within the first 90 days after you receive the package.

Where should I send the items back to?

All unsatisfactory products can be sent back to our USA office in California. The address is as follows:
C.D. Plus, Inc.
8406 N. Magnolia Ave, Ste. D
Santee, CA 92071
United States
**Please include a note with your Order/Invoice Number, Name, and Contact Information.

How long will it take to credit back my account?

If a refund is requested because of damaged or unsatisfactory items, the refund will appear on your account within 5 days after receiving the returned package, but we usually process refunds right away.

What do you do with my personal information?

Personal information collected by Orientalpearls.net is stored in our secured server that is not available to anybody but to a very few at Orientalpearls.net, and that is strictly for the purpose of tracking your order or exchanging/refunding only. Please rest assured that we would never jeopardize our business reputation to share your personal information with any third party.

Is it safe to order over the Internet? 

We have to be responsible for our customers` security and privacy to stay as a long lasting company. For absolute security, we use only the most secure online payment services – Authorize.net for verified Merchants only. Authorize.net secures and saves your credit card information, but the credit information is not viewable to anyone. No one here at Oriental Pearls or any third party can view your information because of the site’s high security.

How do I place an order on line?

1. Not only on line order is secure but also ensures accuracy. Click on the picture of the product that you are interested, it will take you to the product page with all different colored pearls pictures. Use "Add to Cart" button to add items you like to your cart.

2. You can "View Cart" with the button on the top right corner of the web page.When you are ready, you can choose either "Would Like to Shop as a Guest" or "Would Like to Shop as a Member".

If you choose to "Would Like to Shop as a Guest", you can:

get the shopping done in a hurry.

none of your user information will be kept in our record.

However you will loose the order list in your shopping cart. If you can`t complete the order and have to come back later, you might have to start over again by adding items to your shopping cart..

If you choose to "Would Like to Shop as a Member", you will need to either Register (first time) or Log in (returning customer)on our secured server. By using your email address as your user ID, you can:

retrieve your forgotten password at any time, as long as you remember your userID.

will not need to fill out your address info again in the future although you still need to fill out your payment info since we DO NOT STORE credit card info.

be able to review your order history for all the items that you had purchased before.

be up to date on your orders status, and keep track of the orders you have previously made.

Your order list will be kept in your cart forever, just click on the "My Cart" on the top right side of the page after logging in, you can pick it up where you left off, at any time.

3. Fill out the billing and shipping information, and select a shipping method with low flat shipping rates based on how fast you need the order. It does not matter how many items you buy, be it one item or 100 items, you will pay for the same for the shipping.

Please note if your billing and shipping information is different, our advanced technology on our secured server will put your transaction on hold for review. In that case, we will have to verify the information by checking your ip address and might even call you or your card company to verify the information to protect your credit card from unauthorized uses, which might prolong the processing time. So if your order is time sensitive or a gifting item, please give us a call or leave us the most accessible phone number to speed up the verification process.

4. If you have any specific preference for pearls overtone, please let us know in the comment field.

Because pearls are nature-made, (just like human), they will come in with different shades. For instance, pink colored pearls can have peach or purple different overtones, and black colored pearls will also come in with dark black or lighter (greysh) black, peacock green or blue shades. Allthough the variation is very small, but if you have a strong preference, and do not have a very strick time line (just in the event when we do not have the shade in stock), please write down in the comment field. In this way, you will be sure to get the exact shade that you want. If you prefer pouches instead of boxes, or would like to lengthen or shorten your necklace, you can specify it here as well.

5. Choose any one of the three convenient ways to make your payment when you are checking out:

You can use any one of major credit cards, including Visa, Master Card, American Express and Discover, and also Paypal and Google Checkout. All of transactions will be processed on secured servers and protected and tested by "Hacker Safe" in real time. Of course you can also place your orders by phone, by fax, check and money orders etc. off-line as well. See below for more details

6. Receive your email receipt after your order is placed.

You will be able to view a printable receipt as soon as your order is placed. If not, please check the error message on the top of the page. In most cases, you probably entered wrong credit card numbers or expiration date.

7. Receive an email from us after the order is shipped, with a tracking number if it is shipped via Express or prority shipping method. Please note, sometimes email will get blocked or filtered out by your email provider, in which case you can also come back to the site and grab us from the live support or log in to check your order status.

8. Send us your feedback after your package is received. If there is anything that you think we should improve, please do not hesitate to tell us, (including comments from our previous customers who told us that our price is too low, and yes we do receive that type of email as people are amazed how we could provide the products at such low price, which was the cause for us to write out all the reasons why we could do it and posted on the website).

We want to make sure everything went right with your order. And yes our employees` pay raises and bonuses are based on your feedback since everything is checked and signed off by each individual here. So we would really appreciate any input that you can give us. Thank you.

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Looking for Finished Pearl Jewelry? Here are the Pearl Jewelry Departments:

Matching-Sets | Pearl-Necklaces | Single-Strands | Pearl-Pendants | Pearl-Bracelets | Pearl-Brooches | Pearl-Rings | Pearl-Earrings | Shell-Necklaces | Pearl-Oyster | Sterling-Silver | New-Arrivals | Pearl-Gift | Special-Sales |

Looking for Unfinished Temporary Strands to Make Your Own Jewelry? Here are the Categories:

Nugget Pearl | Button Pearl | Coin Pearl | Cross or Crucifix Pearl | Keshi Pearl | Top Drilled or Peanut Pearl | Potato Pearl | Rice or Oval Pearl | Round Pearl Strings | Stick Pearl | Loose Pearls | Agate Beads | Crystals Bead | Jade Beads | Mother of Pearl Strands | Coral Beads | Tigers Eye Beads | Turquoise Bead | MOP Pendants for Making Jewelry | Pearl Clasps & Findings

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